The Challenge
What MetekuAI Was Facing
MetekuAI's platform combined AI processing with human specialist review — but the handoffs between the two were broken. When AI confidence was low, tasks sat in an unmonitored queue with no visibility. Specialists received inconsistent notifications. Every decision — whether made by AI or human — lacked a proper audit trail. Clients in regulated industries were starting to raise concerns.
The Solution
What We Built
We built a workflow orchestration layer that managed the entire Human-in-the-Loop process: high-confidence AI outputs processed and delivered automatically; low-confidence cases routed to the right specialist with context, evidence, and recommended action pre-populated; every decision logged with full reasoning and timestamp. SLA breaches triggered automatic escalation before they became client-facing problems.
Results